深圳匯生通科技股份有限公司擁有一支高素質的員工隊伍,技術力量雄厚,研發生產人員、工程技術人員、質檢員、維修人員均接受過專業培訓。公司客戶服務部與工程技術部共同作為售后服務中心,經統一培訓,形成正規化的服務中心。主要售后服務項目有:HSTWST系列智能一卡通系統的使用、安裝、調試、維修等方面的技術培訓及支持。
Shenzhen Wesonton Science and Technology Co., Ltd has a high-quality employees’ group, sound technical power, professional trained R & D production personnel, project technician, quality inspector maintainers. The customer’s service sector of the company serves as the after-sales service center cooperating with project technical department and forms formal and regular service center after uniform training. The major after-sales service items include technical training and support in operating, installing, commissioning and maintaining of HST, WST series intelligent One-Card-Through system.

服務理念 Service principles

服務宗旨:誠信第一、效率第一、客戶至上、服務至上 Service guideline: Faith-first, efficiency-first, customer-priority, service-priority
服務目的:為客戶解決問題,讓用戶滿意 Service objectives: solve problems for customers and satisfy the customers
服務作風:快捷迅速、急顧客所急 Service styles: rapid and easy, worry about what the customers worry about
服務目標:零投訴、精益 Service objectives: zero complaint, constantly strive for excellence

售前服務
Pre-sales service
1)推介產品:全面、客觀、詳細的介紹公司產品的特點、優勢和不足,以便客戶對本公司產品有一個較為全面系統的認知和了解,并能進行準確的比較和選擇。
2提供資料:滿足客戶對本公司技術資料、資質文件、產品功能、技術參數,技術方案乃至商務運作方面的所需一切相關資料和文件。
3)設計方案:根據客戶提供的現場情況(圖紙、文字)及終端客戶的需求意向,結合本公司產品特點,必要和可能的到現場勘測,幫助客戶設計制作出滿意終端客戶要求、符合現場特點、準確可行的產品技術方案,并隨時解答客戶的咨詢和問題
 

(1)Recommend products: introduce all-round the characteristics, advantages and weak points of products of the company objectively and in details for the customers to get a integral systematic knowledge and information of the products and make accurate comparison and choices.
(2)Provide data: meet the customers’ demand in any relevant data and documents in the aspects of technical data, qualification documents, product functions, technical parameters and technical plan and business operations.
(3)Design plan: help the customers to design and make accurate and feasible product technical plan meeting the customers’ requirement, in conformity with the field characteristics and answer the customers’ consultation and problems at any time based on the spot situation provided by the customers (chart and writings) and the demand orientation of terminal customers, in combination with the product characteristics of the company, and necessarily possible on-the-spot surveys.

售中服務
In-sales service    
1技術培訓:對合作伙伴相關技術人員進行培訓,培訓內容包括產品的功能、原理、配置、技術參數、布線及設備安裝、調試等操作中應注意事項、簡單故障維修及日常維護須知等。并提供培訓資料(文字材料或光盤)。
2現場指導:市內工程,公司派人員現場指導安裝調試,直至驗收;其它地區提供相關技術資料(包括布線圖、設備定位圖、安裝規范等)指導安裝。必要時,根據客戶要求[派人員到現場指導。保證終端客戶和合作伙伴滿意。
3相關服務:隨時電話,網絡提供客戶要求的服務。根據客戶要求,及時提供相關驗收資料(包括產品生產許可證書、產品檢測報告、合格證書、產品說明書等)。

(1)Technical training: provide training for the relevant technicians of the partners including the safety cautions, simple failure maintenance and daily maintenance notice of the functions, philosophy, setting, technical parameters, wiring and equipment installation and commissioning and provide training material (writing material or optical disc).
(2)On-the-spot guidance: for the local project, the company assigns the personnel to guide on the spot the installation and commissioning until acceptance; for the other places, the company provides relevant material to guide the installation (including wiring chart, device positioning chart and installation specifications, etc). When necessary assign personnel to guide on the spot according to the customers’ requirement to ensure the terminal customers and partners to satisfy.
(3)Relevant service: provide customers’ requested services at any time by phone and internet and provide relevant acceptance material in time(including product production certificate, product inspection reports, qualification certificate and product instructions).

售后服務
After-sales service
公司對由正規渠道售出的本公司生產的產品實行一年保修、終身維護的服務政策;在處理產品系統故障過程中,屬產品本身質量問題,則按“三包”原則予以調換。
1)產品保修:免費保修一年(人為和自然災害損毀更換配件只收取工本費)。
2)維修時間:接到故障通知后1小時以內到達。宗旨一個,保證客戶滿意。
3)特殊承諾:產品驗收半年內,確因產品質量問題,多次維修扔不能正常運行的,公司予以免費更換。

The company carries out the service policies of one-year guarantee and for-ever maintenance for the products manufactured in our company sold by regular channel; during the treatment of product system failure process, the products with the problems involved in product quality shall be replaced in the principle of 3-Rs.
(1)Product maintenance: one-year guarantee for free (replacing parts for the manual damaged or natural disaster is just only charged at its cost.
(2)Maintenance time: arrive within one hour after receiving the notice of failure for only one purpose to guarantee the customers to satisfy.、
(3)
Special commitment: the products cannot run normally after many times maintenance within half year after acceptance for its quality problems, then the company will replace it for free.

Copyright ? 深圳匯生通科技股份有限公司 聯系地址:深圳南山區前海路3101-90振業國際商務中心3005-3008

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